F.A.Q.
Frequently asked questions
Here is a list of our frequently asked
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Registration & Orders
Customers can create an account when they place an order. Or they can create an account by clicking on the My Accout Icon at the top of the website.
Downloads from this site are available instantly. Amazon orders for books can be tracked via the Amazon website. Audiobooks from Spotify and other outlets are available instantly. Print on Demand merchandise will have email order updates.
Yes please get intouch via the contact page.
Please get intouch via the contact page.
Shipping & Delivery
Digital Downloads: All digital products are available for instant download directly from our website. As soon as your purchase is complete, you’ll receive a link to download your items immediately.
Print on Demand: For our print on demand products, shipping options and costs will be displayed at checkout. You’ll be able to choose the shipping method that best suits your needs before finalizing your purchase.
Other Outlets (e.g., Amazon): If you purchase our products through external platforms like Amazon, you’ll find a variety of shipping options available at checkout on those websites. These options will vary depending on the outlet’s policies and your location.
Digital Downloads: Digital products are available for immediate download as soon as your purchase is complete. You’ll receive a download link instantly.
Print on Demand Products: The delivery time for print on demand products varies based on the shipping method you select at checkout. Typically, these products are printed and shipped within a few business days, and you’ll be provided with an estimated delivery date during the checkout process.
Other Outlets (e.g., Amazon): If you purchase our products through external platforms like Amazon, the delivery times will depend on the shipping options you choose at checkout. These options and estimated delivery times will be clearly listed on those websites.
Digital Downloads: Our digital products are available for instant download worldwide, so you can access your purchase immediately from anywhere in the world.
Print on Demand Products: We ship print on demand products internationally. Shipping costs and delivery times will be calculated and displayed at checkout based on your location.
Other Outlets (e.g., Amazon): If you purchase our products through external platforms like Amazon, international shipping options will be available depending on the policies and shipping capabilities of the respective platform.
Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the recipient.
Yes, you can track your order while it’s in transit for certain types of purchases from Teddy Tells:
Digital Downloads: Since digital products are available for immediate download, tracking is not applicable.
Print on Demand Products: Yes, once your print on demand order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment until it reaches your doorstep.
Other Outlets (e.g., Amazon): If you purchase our products through external platforms like Amazon, you will typically receive a tracking number once your order is shipped. You can use this tracking number on the respective platform’s website to track your order.
If you have any issues or questions about tracking your order, please contact our customer support team for assistance on the Contact Page.
If you are not available to receive your delivery from Teddy Tells, here’s what you can expect:
Digital Downloads: Since digital products are available for instant download, you can access them at any time. Simply use the download link provided in your purchase confirmation email.
Print on Demand Products: For physical products, the process depends on the shipping carrier:
- Carrier’s Attempt to Redeliver: Most carriers will attempt to redeliver your package on the next business day if no one is available to receive it.
- Pickup Location: Some carriers may leave a notice with instructions on how to reschedule the delivery or pick up your package from a local depot or designated pickup location.
- Secure Location: If applicable, the carrier may leave your package in a secure location, such as with a neighbor or at a concierge desk.
Other Outlets (e.g., Amazon): If you purchase through platforms like Amazon, their respective policies will apply. Typically, they will leave a notice for redelivery or provide options to pick up your package from a secure location.
To avoid missed deliveries, we recommend providing a delivery address where someone will be available to receive the package or considering shipping to your workplace if permitted.
If you have any concerns or need further assistance, please contact our customer support team.
Returns: How-To
At Teddy Tells, we strive to ensure our customers are satisfied with their purchases. Here is our return policy:
Digital Downloads: Due to the nature of digital products, we cannot accept returns or offer refunds for digital downloads once they have been purchased and delivered. If you encounter any issues with your digital product, please contact our customer support team for assistance.
Print on Demand Products (via Printful):
- Damaged or Defective Items: If your print on demand product arrives damaged or defective, please contact us within 30 days of receiving your order. Provide your order number and a description of the issue, along with photos if possible. We will arrange for a replacement or a refund.
- Other Returns: Printful generally does not accept returns for buyer’s remorse or incorrect sizing as these products are custom-made to order. However, if there is an issue with the product quality or an error on our part, please contact our customer support team for assistance.
- Contact Us: Email our customer support team on the Contact Page with your order number, a description of the issue, and any relevant photos.
- Return Authorization: If your return is approved, we will provide you with a return authorization and instructions on how to proceed. Please do not send items back without contacting us first.
- Processing Your Return: Once we receive your returned item in its original condition, we will process your refund or send a replacement as per your request. Please allow a few business days for the refund to appear on your original payment method.
Other Outlets (e.g., Amazon): If you purchase our products through external platforms like Amazon, their respective return policies will apply. Please refer to the return policy on the platform where you made your purchase for specific instructions.
To initiate a return or if you have any questions about our return policy, please contact our customer support team on the Contact Page. We are here to help and ensure you have a positive experience with Teddy Tells.
Payment & Security
At Teddy Tells, we use Stripe as our secure payment processor. You can conveniently complete your purchase using the following payment methods:
Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Apple Pay and Google Pay: For a seamless checkout experience on supported devices, you can use Apple Pay and Google Pay.
Other Payment Options: While we primarily use Stripe, additional payment methods supported by Stripe may be available. Please check during checkout for any updates or specific options.
All transactions through Stripe are encrypted and secure, ensuring your payment information is protected. If you have any questions or encounter any issues during checkout, please feel free to contact our customer support team for assistance on the contact form.
Yes, your payment information is completely secure when you make a purchase at Teddy Tells. Here’s how we ensure the security of your payment details:
Secure Payment Processing: We use Stripe, a trusted and secure payment gateway, to process all transactions. Stripe complies with the highest level of Payment Card Industry Data Security Standards (PCI DSS), ensuring your payment information is encrypted and protected.
Encryption Technology: All sensitive information entered during checkout, such as credit/debit card details, is encrypted using Secure Socket Layer (SSL) technology. This encryption protocol establishes a secure connection between your browser and our website to safeguard the confidentiality of your information.
No Storage of Payment Information: Teddy Tells does not store or retain your credit/debit card details on our servers. Your payment information is processed directly by Stripe, and we only receive confirmation once the payment has been successfully processed.
Fraud Prevention: Stripe employs advanced fraud detection mechanisms to monitor transactions and prevent unauthorized activities, providing an additional layer of security for your peace of mind.
If you have any concerns or questions about the security of your payment information, please contact our customer support team. We are committed to ensuring a safe and secure shopping experience for all our customers.
No, we do not store your credit card information on Teddy Tells. We prioritize your security and privacy by ensuring that sensitive payment details are handled with the utmost care:
Direct Payment Processing: We use Stripe, a secure and trusted payment gateway, to handle all transactions. When you make a purchase, your credit card information is directly processed by Stripe through encrypted channels.
Encryption: All sensitive information entered during checkout, including credit card details, is encrypted using Secure Socket Layer (SSL) technology. This encryption ensures that your data remains private and secure during transmission.
No Storage: Teddy Tells does not store or retain your credit card information on our servers. Once your transaction is completed, Stripe provides us with a token that represents your payment, ensuring that your sensitive data is never stored locally.
This approach not only protects your financial information but also adheres to the highest standards of security and privacy. If you have any further questions or concerns about payment security, please don’t hesitate to contact our customer support team for assistance.
If you encounter any issues during the payment process on Teddy Tells, here are steps to resolve them:
Check Payment Details: Ensure that all payment information entered, such as credit card number, expiration date, and CVV code, is accurate. Mistyped information can often lead to processing errors.
Try a Different Payment Method: If you continue to experience issues with one payment method, try using an alternative option. We accept various payment methods such as credit/debit cards, Apple Pay, Google Pay, and others via our secure payment processor, Stripe.
Clear Browser Cache and Cookies: Sometimes, clearing your browser’s cache and cookies can resolve payment processing issues. This action ensures that your browser retrieves the most up-to-date information from our website.
Contact Customer Support: If the issue persists or if you have concerns about the security of your payment information, please contact our customer support team immediately. Provide details about the problem encountered, including any error messages displayed, so we can assist you promptly.
Check for Service Notifications: Occasionally, temporary issues may affect payment processing due to system maintenance or service disruptions. Check our website or social media channels for any announcements regarding such incidents.
Rest assured that we are committed to resolving any payment processing issues swiftly to ensure a smooth shopping experience for you. Your satisfaction is our priority, and we are here to assist you every step of the way.
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